![]() ![]() You should then see the results of the check within 30 seconds. If no test results are shown after 30 seconds, click Done to close the system information page, then open the system information page again. The connection check can take up to 30 seconds to complete. It can also mean that our servers are temporarily unavailable. If you see the word "fail", this could mean that security software (firewall or virus scanner) installed on your computer or hardware (internet modem or router) is interfering with the connection to our servers. If TomTom HOME is correctly connected, you see the word "success" at the end of each line. Locate the Connection status at the bottom of the page. When using TomTom HOME, you can check whether it has successfully connected to the TomTom servers:įrom the menu bar in TomTom HOME click Help, then click System Information. Anyone had problems downloading My Drive Connect to Windows 11, I’ve just bought a new laptop and compatibility only goes up to Windows 10. If you are trying to download an update at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.Īlso, if you are using a public network, it could be an unstable internet connection and may cause a download and/or installation failure. Check the settings to make sure the TomTom software has full access to the internet. Security software and hardware, workplace and public internet connectionsįirewalls, routers, antivirus scanners and pop-up blockers can also interfere with a download if they are not set up correctly. Security software and hardware can cause a failed download and/or installation: The table below refers to the download speed.Īll values in this table are theoretical values.Įxternal influences lower the actual download speeds. There are many websites that can test the speed of your internet connection. If the speed of your internet connection is listed as ‘Not Recommended’ for the size of the file you want to download, try a location that has a faster internet connection. The bigger the file the longer it will take to download. The table below shows the estimated time to download each file size compared to the internet connection speed. Here is a link for the procedure.The TomTom software will list the size of the update(s) before you start the download. If this has failed to resolve your problem, you might consider reformatting the gps's memory. ![]() That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done. tomtom.ico If everything is working ok now we recommend making a final backup of your gps. suspendw.bmp (this may have the named suspend.bmp) 5. splashw.bmp (this may have the named splash.bmp) 4. ![]() antitheftw.bmp (this may have the named antitheft.bmp) 2. Do worry if you do not find all these files are not on your backup. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. TomTom Home main software states No device connected. TomTom Home icon in icon tray states Navigation device connected. Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Put Renault Carminat SD card into card slot ok. The gps should automatically try to connect to the pc. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. Be sure to restart Home and the gps between each update. The gps may not work correctly until all the updates are installed. Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it. Second: check the flash memory in the gps to make sure there are no errors. First: make a backup of the contents of the gps using windows explorer. It can usually be resolved by re-install the application software in the gps. TomTom Support wrote:A flashing X means the gps is having a problem with loading the software in it's flash memory. ![]()
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